COMPANY

Success Stories

G. Farlow - Brain Injury Association of Queensland Inc (BIAQ)

Being a NFP organisation, cost versus benefit is extremely important to us. iStar continue to provide reliable, efficient and professional managed services for us, allowing us to focus on our work rather than worry about our IT systems and budget. Since engaging iStar over 12 months ago, SLA’s have been consistently met. They also provided excellent advice and project management when undertaking larger scale infrastructure (re)development.

T. Barry - Hear and Say – Centre for Deaf Children

It’s almost 12 months since we contracted with iStar Networks to undertake our IT maintenance and it has been a very satisfactory and rewarding period. Your support team, has met our support requests in a highly professional and timely manner which has engendered confidence in our clinical and other staff through Queensland. Your understanding of our child service focus and family focused culture has ensured that IT maintenance has regularly been undertaken without impacting on clinical service delivery. As well as IT maintenance, we have valued your advice on system, desktop and laptop upgrading and I believe that, other than known areas where additional finances are required for the :next step:, we now have a robust and reliable network and peripherals. I can categorically state that, without iStar’s support, Hear and Say would be embroiled in “fighting IT fires” rather than growing strategically as we are doing now. We look forward to iStar maintaining at this high level of service support and continuing to be an important partner in providing essential tools in our core business of bringing children who are deaf to age appropriate listening and speaking and full inclusion in their schools and community.

J. Thwaites - Queensland Association for Healthy Communities (QAHC)

iStar are the most professional and easy to understand IT techs that I have ever had to deal with. Their prompt service is outstanding and their ability to fix issues with very little down time is fantastic. It's a nice change to have IT people speak to you in plain English and in terms that you can understand. I have no hesitation in highly recommending iStar for all IT needs.

D. Hubbard - Mercy Family Services

I was referred to Aaron after it become apparent our former service provider did not have the technical expertise or backup to achieve what we needed to achieve. In 12 months, our organisation doubled in size. iStar Networks completed stand alone installations at two new offices and upgraded existing equipment at the other 4 sites. They have since networked our sites with Microsoft Exchange and a Distributed File System to improve communication and information sharing across our organisation. As an indication of my intention to maintain our relationship, I have recently signed a service agreement for ongoing managed services. Aaron and his team have worked with us to achieve our goals and I have total peace of mind over the ongoing operation of our IT network.

Dr M Maltby - Kawana Dental

Thanks for turning a frustrating and confusing area of our business into a relaxed 'FAIT ACCOMPLI'

S. Christie - SPC Finance & Leasing

For a business like ours, where the partners were largely computer illiterate and not aware of the value a good computer system can add to the business, we could not believe our luck when we were introduced to Aaron at iStar Networks. You speak a language that we were able to understand, a skill many people we had spoken to in the computer industry sadly lacked. This took the confusion and apprehension out of updating to a new server. Your work ethic and professionalism is first rate and it is not hard to tell you really know your stuff. The transition to the new system has been painless and with minimal disruption to our business. We very much appreciate your willingness to answer our questions and the fact you are easily contactable to quickly iron out the kinks, often caused by our poor, but improving computer skills. We look forward to an ongoing and successful business relationship and will highly recommend your services to all of our clients.